NP5792 Keyboard

[robamb2002]

Well I've had my machine in hand for 1yr and 2 days when I discovered that certin keys on my keboard no longer work. Esc, F9 (which is really frustrating because I now can't turn up the screen brightness), Left Shift, Left Ctrl, and the delete key. :( they all stoped working at the same time. I've already tried reinstalling the drivers for it and am pretty confident it is a hardware issue, unless someone could direct me otherwise. I'm a little confused on why some keys are no longer functioning while others are perfectly fine. Any advice would be helpful.

Tnx all

[Justin_W@XoticPC]

Is your notebook completely virus free? You could try booting into dos and try the keys to ensure it's not a windows issue.

[robamb2002]

I'll give it a shot when I get home. Thanks for the advice, I'll keep ya posted

[robamb2002]

No luck... the keys do not work in DOS. any other options?

[Justin@XoticPC]

I would recommend re-seating the keyboard. You will see 3 tabs - One in the top left, middle and top right. Push them in with a paper clip or small flat screwdriver and raise the keyboard up on top and remove.

Pull up the locking mechanism that holds the ribbon to the motherboard, remove and re-insert & lock. :) You can also try blowing a little in there to ensure there is no dust particles causing a connection problem.

[robamb2002]

the connection seems secure and a quick blast of air did not yeild any positive results. (a full system scan from norton antivirus shows no viruses or spyware) anything else I can try?

on a side note: is there any way to turn up the screen brightness aside from Fn F9? the dim screen is driving me nutz :)

[OregonCoastGamer]

Nvidia control panel ;). Keyboard wise, I'm guessing wear and tear. Maybe a repair is in order?

[robamb2002]

I guess I could have been a little to zealous while gaming :D I was the kind of kid that played NES like most kids play the wii now, tiping the non-motion sensor controlers hoping that extra little effort would make the ultimate trick in skate or die!

Seriously though, any advice on the next step?

[robamb2002]

2 weeks later and I still don't have the use of a number of keys... after many attempts at both software and hardware fixes I was at a loss. finally my wife confessed that our beautiful 15 mo. old boy (who gets into everything) was found pounding on my keyboard before I got home 2 weeks ago :eeek2: So I guess my next question is:

does XoticPC sell extra keyboards? and if so how much do they cost?

Tnx for all your help

[Justin_W@XoticPC]

Unfortunately we don't offer a replacement keyboard here (http://www.xoticpc.com/sager-specific-accessories-sager-np5790-5791-5792-5793-5796-c-95_51_145_198_227_221.html) in our accessories section for the Sager np5792. The quickest way to purchase a replacement keyboard is to contact Sager at 1-800-741-2219 and purchase the replacement keyboard over the phone. The replacement keyboard should be right around $49.00 :)

[robamb2002]

Got the new keyboard from Sager, popped it in and voila! I now have the function of all of my keys again :) thanks for all the help.

[Justin_W@XoticPC]

You're welcome, glad to hear everything's back to normal :D:smile2: