Windows 7 & Other Stuff

[Devari]

Okay, so recently I was told that my WoW account had been compromised. I haven't had any issues thus far with anything as I am pretty secure with my own stuff (I suspect it might have been the once or twice I used my brother's PC in the last 3 months). I have been very "gentle" with my Sager and have downloaded very little.

Anyway, as a precaution I go to run Malwarebytes and it seems to hang on any of the scan options. I figure it has to do with AVG running at the same time. So I uninstall AVG (which doesn't want to uninstall mind you), and after several attempts and a couple restarts it finally does. Now when I go to look at programs in the uninstall programs list, it is completely empty save for the touchpad and nvidia drivers. What gives?

I was able to get malwarebytes to run a couple quickscans and found nothing. Any ideas? I have no suspicious programs listed in task manager and have no "web browser redirection". The only thing was my account got jacked and I'm trying to figure out the how/where so I can plug it.

Sager 8690 w/ Win7 Ultimate

[Devari]

It seems the "hangups" were due to AVG not wanting to be uninstalled. I've done a restore and driver updates and everything has shown back up. I had to force remove AVG as even the residual components that refused to uninstall were causing everything from windows defender to malwarebytes to have issues.

I'm beginning to think my PC wasn't the problem, but the question then remains. How did they get my info?

[Maverick494]

It seems the "hangups" were due to AVG not wanting to be uninstalled. I've done a restore and driver updates and everything has shown back up. I had to force remove AVG as even the residual components that refused to uninstall were causing everything from windows defender to malwarebytes to have issues.

I'm beginning to think my PC wasn't the problem, but the question then remains. How did they get my info?

How do you know they did? There are 100's of email phising scams to try and jack your account that appear to be from blizzard, but when you pull the header it shows a @<some other email services name here> and not a blizzard email address.

[Hâvok]

I had the same problem a week ago my account was hacked they are kinda fast at getting your things back.. i had the same thing ran every scan i could think of got nothing i have since installed the Authenticator its free if u have a iphone or ipod touch the support said that its in the curse profiler if u use it try taking that out also i was informed to start wow and alt tab out then run your scan that has been known it start the keylogger ( i tried this also got nothing)

[Devari]

I know of phishing scams, I have never had one emailed to me, I've never bought gold, never shared account info, don't run a custom UI, and am retarded careful with my surfing. The hangups didn't occur UNTIL I tried to remove AVG. After the restore, everything runs flawless. What I am getting at, is that there might be a 3rd party website that is selling email accounts and the logins to their websites, and if I made the mistake somewhere of relating the two.

And yeah, I added the mobile authenticator, but getting through to billing today is impossible, and I haven't had any responses to the account action team or billing emails. Which leads me to believe that the thieves received a huge bulk of accounts from somewhere, because they didn't even bother adding an authenticator to my account to give them more time to raid it.

/rant off - Anyway, if anyone feels like I missed a step somewhere in my attempt to detect something malicious, I'd appreciate a heads up :P. It's hard to troubleshoot something when you can't find anything wrong :(