View Full Version : Sager NP2092 video blank during boot issues

06-02-2008, 09:18 AM
I have a new NP2092 with 4GB RAM, running Vista Ultimate x64 which has been great so far. But from time to time the screen goes blank while Vista is loading and it never comes to the ctrl-alt-del screen. You have to power off the laptop and power on and it usually always loads ok following that although you get the "Unexpected Shutdown Detected" screen and Vista reports the system did not shutdown properly. The issue has been happening more frequently lately so I decided to uninstall the nvidia drivers and replace with the microsoft and it appears fixed. Has anyone else had this issue? I haven't researched it much. I was using the current nvidia vista x64 drivers from the support site version 167.59.

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06-02-2008, 10:03 AM
Iím sorry to hear that you are having problems with the notebook. I would recommend contacting technical support at 1-(800) 741-2219 (9AM - 5PM PST) OR 1-(877) 645-9312 (24/7 Domestic Tech Support)

06-02-2008, 06:20 PM
This is sometimes caused by any exterior devices that are plugged in at the time. I have had this happen seldomly, but I am not entirely sure of its cause. I think it may be an issue that Sager should investigate.