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View Full Version : Not very please with my NP 7280 purchase


elements
01-19-2011, 10:12 PM
I just bought an NP7280 (980x, 12 gig ram, etc).

I wanted a rush order because I was in a hurry.

When the laptop arrived, the cover over the fans had been improperly installed, so that the plastic tabs in the middle were sticking out and the panel bent.

Fine, I figured they were in a rush so I just unscrewed it and fit it back properly.

Now I am getting recurrent bluescreens, followed by a reboot where I get a

PXE-E61: Media test failure, check cable.
PXE-MOF: Exiting PXE-ROM

error. Some Googling suggests this might be due to a faulty or loose connection on the DVD, hard drive connection or even a faulty hard drive. I have changed the boot order so it boots directly to the harddrive.

I've had this computer for a week and I hope it will not prove to be a headache. My previous purchase here at XoticPC was for a Sager NP9260, a computer I'm satisfied with, has lasted me well, and has been very reliable.

Overall I'm very satisfied with the price and the products at XoticPC. I'm therefore resisting the urge to pass judgment, but nevertheless feel the need to pass on a warning.

Please do not compromise on build quality even with rush orders... Hopefully this isn't a major issue but I am extremely busy and since I'm not a gamer but using this computer professionally I do not have the luxury of a hobbyist to sort out these kinds of faults.

JP@XoticPC
01-20-2011, 05:33 PM
elements,

I apologize that no one from XoticPC has replied to this thread yet, but I just wanted to let you know that we stand behind you 100%. Please don't hesitate to contact us via email or phone for any problems you may have.

Even though the order had rush processing, that doesn't excuse any build quality problems you discovered when the laptop arrived. Same goes for the blue screens.

If the issue persists or you have any other problems with your laptop, please email service@xoticpc.com with your order number, your name, a brief description of your problem, and your serial number. That way we can get your laptop RMA'd ASAP.

Thank you for your business!