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SmogHog
02-04-2011, 08:12 PM
MSI has issued a follow-up statement shedding more light on its support plans:



MSI North America takes the quality of its products and service to its customers very serious, therefore the company is working closely with Intel to accept the return of Intel P67 and H67 motherboards, as well as its HM67 gaming laptops. MSI’s All-in-One PCs based on the new generation of Intel Core i processors are not affected, and are still scheduled to launch in late March 2011.


MSI encourages end users who want to return their MSI Intel P67 and H67 motherboards or affected gaming notebooks, to contact the original place of purchase for more details on the return or refund policy. Alternatively, end users can register their Intel 6 Series notebook or motherboard with MSI by April 30, 2011 at us.msi.com/snb_replacement to be eligible for the following options.

1. HM67 gaming notebooks: End users are eligible to receive an upgrade to MSI’s next generation gaming notebook upon its availability.
2. P67 and H67 motherboards: End users are eligible for a replacement with the new B3 stepping of the Intel 6 series motherboard when it is available in channel.
3. Shipping: To make the replacement as smooth as possible, MSI will provide end users with a UPS 3 Day shipping label for returns, and will deliver the brand new item by UPS 3 Day shipping, both at no cost.

"MSI is wholly committed to both our customers and to the overall quality of our products," noted Andy Tung, vice president of North American sales for MSI. "While we work with Intel to resolve the chipset issues, we want to make sure our customers know their concerns are our top priority. We believe offering future replacement options will help alleviate some of the discomfort this issue has caused."
MSI's option-to-upgrade if you purchased an HM67 notebook is intriguing; it's the only company seen thus far offering a flat new system when one becomes available.MSI was asked about what constitutes a next-generation system and the company has indicated that owners of existing HM67s will receive a higher-end model (most likely with a more powerful GPU when such systems are available.

Users interested in investigating MSI's various options, including advanced replacement, can do so here. (http://us.msi.com/snb_replacement)

So its possible that if you return a GT680 with a 2630QM CPU you will get back a GT680 with a 2720QM????

DSuds
02-04-2011, 09:54 PM
So its possible that if you return a GT680 with a 2630QM CPU you will get back a GT680 with a 2720QM????
Only if they stop offering the 2630QM I imagine. Much more likely to get a GPU bump.

Keeper
02-04-2011, 10:27 PM
Though Asus has not mentioned any upgrades they did state that they would be swapping out machines or giving full refunds for any affected machines. Upgrades would be sweet though.

powerpack
02-04-2011, 10:27 PM
Only if they stop offering the 2630QM I imagine. Much more likely to get a GPU bump.It is vague on what it really means but it could be good. It could be CPU? But it is replacement and sounds like they know there is a update happening.

Keeper
02-04-2011, 10:30 PM
It is vague on what it really means but it could be good. It could be CPU? But it is replacement and sounds like they know there is a update happening.

Perhaps Asus will be upgrading to the 570M by the time this happens and maybe they will be cool about said swap ???:biggrin::wink2:

acheronx1
02-04-2011, 10:50 PM
Ah... this annoys me now.

I had the 2500K and the P8P67 board on order... was about to pay for it....

SmogHog
02-04-2011, 10:55 PM
Perhaps Asus will be upgrading to the 570M by the time this happens and maybe they will be cool about said swap ???:biggrin::wink2:

The GTX560M is slated for the MSI GT780 notebook which is scheduled for release in April/May timeline.

I haven't seen mention of a GTX570M or GTX580M part or a notebook that is planned to have them.

SmogHog
02-05-2011, 11:46 PM
Only if they stop offering the 2630QM I imagine. Much more likely to get a GPU bump.

Since this an Intel based operation I would speculate the CPU free upgrade over another company's GPU as an upgrade to owners who are inconvenienced by time lost with their units during the return phase.

DSuds
02-06-2011, 07:49 PM
Since this an Intel based operation I would speculate the CPU free upgrade over another company's GPU as an upgrade to owners who are inconvenienced by time lost with their units during the return phase.If they were trying to buy you off yes. But I think the only way you are looking at an upgrade is if they start gluing better GPUs to the MBs by the time yours goes in. I don't think they have a GPU choice so if you wait long enough you might get lucky. :)

SmogHog
02-15-2011, 06:56 PM
MSI Says B3 Stepping Chipsets Ready

There's word from MSI (http://www.msicomputer.com/) today that the company is currently in the process of replacing the chipset on all current boards and consumers will be able to identify these boards thanks to a new "B3 Stepping Ready "sticker. MSI is currently offering an advanced replacement option (http://service.msicomputer.com/msi_user/snb_support.aspx) with cross-shipping to limit downtime. A press release is forthcoming, this is all the info we have for now:

"MSI is currently in the process of replacing the chipset on all current boards. North American users are still advised to register their boards at http://us.msi.com/snb_replacement. We have added an advanced replacement option (cross-shipping) to limit downtime".


http://75.126.99.100/hardocp.com/images/news/1297797935Tm5sUd5oEA_1_1.jpg (http://www.hardocp.com/image.html?image=MTI5Nzc5NzkzNVRtNXNVZDVvRUFfMV8xX 2wuanBn)

Consumers will be able to identify the latest MSI P67/H67 mainboards equipped with the Intel B3 Stepping chipset with the sticker ‘MSI B3 Stepping Ready’. This provides a more confident way to purchase your next-generation P67/H67 mainboard and a clear way to differentiate the two versions